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RSG Regel- und Steuergeräte GmbH > Service > Returns / complaints

It’s as fast as this …

What happens when you have a service incident? Thanks to structured procedures, we can guarantee fastest possible replacements or, if you wish, your money back.

Step 1

Download this form, complete it and return it to us together with the product in question

Step 2

We immediately take appropriate steps to investigate and locate the problem and, if necessary, send you a service estimate that, in the case of a justified claim, is absolutely free of charge.

Step 3

As soon as we receive your answer, we either begin with repairs or consign the article to the scrapheap.

Step 4

You either receive your product by fastest possible return or we refund your money